Frequently Asked Questions

Enter your birth date, birth time and birth city. The calculator uses those three details to work out your Sun, Moon and Rising signs, then shows you the crystal bracelet chosen for your Sun sign.

The whole reading takes about 15 seconds and does not require an account or an email address.

Tick “I don’t know my birth time” before you submit. Your reading will be calculated from your birth date and city alone.

Your Sun sign — the one your bracelet is matched to — is the sign that changes least across a single day, so it stays reliable. Your Rising sign relies most heavily on the exact time, so treat that part as an approximate guide.

Your Sun sign. After your reading, the bracelet made for that sign is highlighted with a “Your Sun sign” badge, and you can shop the full collection from there.

Yes. The birth chart reading is free, unlimited, and does not ask you to sign up. You only pay if you decide to buy a bracelet.

Orders are processed within 1–3 business days. We do not ship or deliver on weekends or public holidays.

Because each bracelet is assembled for you, made-to-order pieces can take 7–15 working days before dispatch. Any extended lead time is noted on the product page.

• Standard shipping: 7–12 business days
• Free shipping on all orders over $59
• Orders under $59: a flat rate of $9.90

Not at the moment. Our standard shipping service covers United States addresses only. If you are outside the US email us and we will let you know when we open up your region.

You will receive a shipment confirmation email with your tracking number as soon as your parcel leaves us. Tracking usually becomes active within 24 hours of that email.

Any customs charges, tariffs or taxes applied to your order are the responsibility of the customer. 12thGems does not cover these fees.

30 days from delivery. After 30 days we can no longer offer a full refund or exchange.

To be eligible, the item must be unused, in the same condition you received it, and in its original packaging. We also need a receipt or proof of purchase.

Gift cards, some health and personal care items, and any item returned more than 30 days after delivery. Sale items are not refundable — only regular-priced items qualify.

Once your return arrives and is inspected we email you to confirm receipt, then again to tell you whether the refund is approved. Approved refunds are credited to your original payment method — your bank or card issuer may need a few additional business days to post it.

Please keep all packaging and the damaged item, and file a claim with the carrier — 12thGems is not liable for goods damaged or lost in transit. Then email us at 12thgems@gmail.com with your order number and photos so we can help you follow up.

Yes. We use genuine gemstones and natural crystal beads. Because they are natural, no two bracelets are identical — slight variation in tone, veining and pattern is normal and is part of what makes your piece yours.

Bead size and available options are listed on each product page. If you need a specific wrist measurement, email 12thgems@gmail.com before you order and we will confirm what we can make for you.

Keep it away from perfume, chlorine and harsh cleaners, and wipe it with a soft dry cloth. Store it flat rather than hanging, and remove it before showering or swimming to protect both the stones and the cord.